Terms of Service

Last Updated: April 4, 2026

1. Acceptance of Terms

By accessing and using the LBMBB Gifts website ("Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Service Description

LBMBB Gifts provides curated mystery gift boxes for various occasions including:

• Holiday celebrations
• Birthday gifts
• Anniversary presents
• Sympathy gifts
• Wedding occasions
• Baby showers
• Special occasions

Each mystery box contains carefully selected items tailored to the occasion and recipient preferences you provide.

3. Mystery Box Nature

4. Ordering and Payment

4.1 Order Process

To place an order, you must:

1. Select your desired mystery box category
2. Provide accurate shipping and contact information
3. Share recipient preferences and special requests
4. Complete payment through our secure payment processor (Stripe)

4.2 Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice. The price you pay is the price displayed at the time of purchase.

4.3 Payment

• We accept major credit cards through Stripe
• Payment is processed at the time of order
• You authorize us to charge your payment method for the total order amount
• All payment information is handled securely by our PCI-compliant payment processor

4.4 Order Confirmation

Upon successful payment, you will receive an order confirmation email at the address provided. Please contact us immediately if you do not receive this confirmation.

5. Shipping and Delivery

5.1 Shipping Information

• We ship to addresses within the United States
• You must provide a complete and accurate shipping address
• We are not responsible for delays caused by incorrect addresses
• Delivery times vary based on location and shipping method

5.2 Shipping Timeframes

Standard processing and shipping typically takes:

• Processing Time: 2-5 business days
• Shipping Time: 3-7 business days
• Total Estimated Time: 5-12 business days

Holiday periods and special occasions may experience longer processing times.

5.3 Tracking

Once your order ships, you will receive a tracking number via email to monitor your delivery.

5.4 Delivery Issues

If your package is lost, stolen, or damaged during shipping, please contact us within 48 hours of the delivery date. We will work with you to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

Due to the personalized and curated nature of our mystery boxes:

• Returns are generally not accepted unless items are defective or damaged
• You cannot return a box simply because you don't like the surprise items
• Customized or personalized items are non-returnable

6.2 Damaged or Defective Items

If you receive damaged or defective items:

1. Contact us within 7 days of delivery
2. Provide photos of the damaged items
3. We will offer a replacement or partial/full refund at our discretion

6.3 Wrong Item Shipped

If you receive the wrong mystery box category (e.g., Birthday instead of Anniversary), contact us immediately. We will arrange for the correct box to be sent at no additional charge.

6.4 Refund Process

Approved refunds will be processed within 5-10 business days and credited to your original payment method.

7. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate and complete information when placing orders
• Maintain the confidentiality of your account credentials
• Use the Service only for lawful purposes
• Not attempt to disrupt or interfere with the Service
• Not impersonate any person or entity
• Respect intellectual property rights

8. Intellectual Property

All content on the LBMBB Gifts website, including but not limited to:

• Text, graphics, logos, images
• Product descriptions and photography
• Website design and layout
• Trademarks and branding

...are the property of LBMBB Gifts or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our branding or logos without authorization
• Create derivative works based on our content

9. Limitation of Liability

10. Disclaimer of Warranties

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service

We do not guarantee that:

• The Service will meet your specific expectations
• Every recipient will love every item in their mystery box
• The website will be available at all times without interruption

11. Indemnification

You agree to indemnify, defend, and hold harmless LBMBB Gifts, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any rights of another person or entity

12. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

13. Third-Party Services

Our website may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for:

• The content or practices of third-party sites
• Any damages or losses caused by your use of third-party services

Your use of third-party services is at your own risk and subject to their terms and policies.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

We will notify users of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification (for significant changes)

15. Termination

We reserve the right to:

• Refuse service to anyone for any reason
• Terminate or suspend your access to the Service
• Cancel orders that violate these Terms

You may stop using our Service at any time. Your obligations under these Terms will survive termination.

16. Dispute Resolution

16.1 Informal Resolution

If you have a dispute with us, please contact us first at leah@lbmbbgifts.shop. We will make every effort to resolve the issue informally.

16.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

16.3 Arbitration

Any disputes that cannot be resolved informally shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LBMBB Gifts regarding your use of our Service.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

18. Contact Information

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