Frequently Asked Questions

A mystery box is a curated collection of surprise gifts tailored to your chosen occasion (birthday, anniversary, holiday, etc.). You won't know the exact items inside until you open it – that's the fun part! 🎁

Each box is thoughtfully curated based on:

• The occasion you select (Holiday, Birthday, Anniversary, etc.)
• Recipient preferences you share with us
• Special requests or items to avoid
• Your budget/box price tier

Every item is hand-selected to create a delightful surprise experience!

Start by selecting the occasion that matches your need:

• Holiday Mystery Box ($35) – Perfect for Christmas, Hanukkah, or winter celebrations
• Birthday Mystery Box ($40) – Surprise someone on their special day
• Anniversary Mystery Box ($50) – Romantic gifts for couples
• Sympathy Mystery Box ($60) – Thoughtful comfort during difficult times
• Wedding Mystery Box ($55) – For brides, grooms, or wedding party
• Baby Shower Mystery Box ($45) – Adorable surprises for new parents
• Special Occasion Box ($40) – Graduations, promotions, retirements, or any milestone

Not sure? Contact us at leah@lbmbbgifts.shop and we'll help you pick!

While you can't choose specific products (that would ruin the mystery!), you CAN share preferences:

• Favorite colors – We'll select items in preferred color palettes
• Hobbies & interests – Love cooking? Reading? Sports? We'll tailor accordingly
• Items to avoid – Allergies, dislikes, or things they already have
• Style preferences – Modern, classic, rustic, elegant, etc.
• Special requests – Need it extra romantic? Extra fun? We've got you!

The more details you share during checkout, the better we can personalize the box! 🎯

We pride ourselves on exceeding expectations! 🌟

• Every box contains items with a total retail value higher than the box price
• We source quality products from trusted brands
• Each item is carefully inspected before packing
• Premium presentation with beautiful packaging

Example: A $40 Birthday Mystery Box might contain 4-6 items with a combined retail value of $60-$80!

Absolutely! We love bulk orders! 🎉

You can:

• Order multiple boxes of the same type (e.g., 5 Holiday boxes for your team)
• Mix and match different box types for different recipients
• Ship to multiple addresses (place separate orders for different shipping addresses)

Bulk orders (5+ boxes)? Email us at leah@lbmbbgifts.shop for potential discounts!

We accept all major payment methods through our secure payment processor, Stripe:

• 💳 Visa
• 💳 Mastercard
• 💳 American Express
• 💳 Discover
• 💳 Debit cards

Your payment information is 100% secure. We never store your credit card details – Stripe handles all transactions with bank-level encryption. 🔒

Your card is charged immediately when you complete your order. This allows us to start curating your mystery box right away!

You'll receive:

• ✅ Instant order confirmation email
• ✅ Charge appears on your statement within 1-2 business days
• ✅ Shipping notification when your box is on its way

Absolutely secure! We take your security seriously. 🔒

• All payments processed through Stripe (used by Amazon, Google, Shopify)
• PCI-DSS Level 1 compliant (highest security standard)
• 256-bit SSL encryption for all data transmission
• We never see or store your full credit card information

Your payment details go directly to Stripe's secure servers – we only receive confirmation that payment was successful.

Yes! All boxes are shipped without price information visible to the recipient. 🎁

The packaging includes:

• ✅ Beautiful gift presentation (no packing slips with prices)
• ✅ A card indicating it's from you (if you provide a message)
• ✅ Mystery element intact – recipient doesn't know the cost

Perfect for gift-giving!

Yes! You'll receive a digital receipt via email immediately after your purchase. This receipt includes:

• Order number
• Items ordered (box type)
• Total amount charged
• Shipping address
• Transaction date

Need a duplicate receipt? Email leah@lbmbbgifts.shop with your order number.

Total Timeline: 5-12 business days

• Processing Time: 2-5 business days (we curate your box)
• Shipping Time: 3-7 business days (in transit)

Important Notes:

• 🎄 Holiday seasons may take longer (order early!)
• 📦 Sympathy boxes can be expedited upon request
• 🎂 Need it by a specific date? Let us know in the order notes!

We'll do our best to accommodate rush requests – just reach out!

Currently, we ship within the United States only (all 50 states including Alaska and Hawaii). 🇺🇸

International shipping coming soon! Want to be notified when we expand? Email leah@lbmbbgifts.shop to join our waitlist.

Shipping is INCLUDED in your box price! 🎉

The price you see is the price you pay – no hidden shipping fees, no surprises at checkout. Just select your box, pay the listed price, and we'll handle the rest!

Absolutely! Tracking is automatic. 📍

Here's what happens:

1. Order Confirmed – You receive immediate email confirmation
2. Processing – We curate your box (2-5 days)
3. Shipped! – You receive a shipping confirmation email with tracking number
4. Track It – Click the tracking link to see real-time delivery updates
5. Delivered! – You'll know exactly when it arrives

Lost your tracking number? Email us your order number at leah@lbmbbgifts.shop.

Contact us IMMEDIATELY! ⚠️

Email leah@lbmbbgifts.shop with:

• Your order number
• The correct shipping address

If we haven't shipped yet, we can update it for free. If it's already shipped, we may be able to redirect it (additional fees may apply from the carrier).

Pro Tip: Double-check your address before clicking "Complete Purchase"! 📦

We've got your back! Contact us within 48 hours of the delivery date if:

• 📦 Package shows "delivered" but you didn't receive it
• 🚪 Package was stolen from your porch
• 📍 Package was delivered to the wrong address

We'll work with you to:

• File a claim with the shipping carrier
• Send a replacement box (if claim is approved)
• Issue a refund (if replacement isn't possible)

We want you to get your surprise gift – we'll make it right! 💪

Due to the personalized nature of mystery boxes, returns are generally not accepted for:

• ❌ "I didn't like the items inside"
• ❌ "This wasn't what I expected"
• ❌ "I changed my mind"

However, we DO accept returns for:

• ✅ Damaged items received
• ✅ Defective products
• ✅ Wrong box category shipped (e.g., Birthday instead of Anniversary)
• ✅ Missing items from your box

The mystery is part of the experience – but quality issues are never acceptable!

We're so sorry if that happens! Here's what to do:

1. Contact us within 7 days of delivery
2. Email leah@lbmbbgifts.shop with:
   • Your order number
   • Photos of the damaged items
   • Photos of the shipping box (if applicable)
3. We'll respond within 24 hours with a solution:
   • Replacement items shipped free
   • Partial refund for damaged items
   • Full refund if multiple items are affected

We stand behind our quality – we'll make it right! 💯

Maybe! It depends on timing:

• ✅ Within 2 hours of ordering? Contact us immediately – we can likely cancel and issue a full refund
• ⚠️ 2-24 hours after ordering? We'll try our best, but we may have started curating your box
• ❌ After 24 hours or shipped? Unfortunately, we cannot cancel once curation has begun or the box has shipped

Email leah@lbmbbgifts.shop ASAP if you need to cancel!

That's on us! If you ordered a Birthday Box but received an Anniversary Box (or any wrong category), we'll fix it immediately:

• ✅ Keep the wrong box (it's yours!)
• ✅ We'll ship the correct box at no charge
• ✅ Expedited shipping if you needed it by a specific date

Just email leah@lbmbbgifts.shop with your order number and a photo of what you received.

Once a refund is approved:

• Processing: 1-2 business days (we process the refund)
• Bank Processing: 5-10 business days (your bank posts it to your account)
• Total Time: 7-12 business days

Refunds are credited to your original payment method. You'll receive an email confirmation when we process the refund.

We're here to help! 💬

Email: leah@lbmbbgifts.shop

Response Time: Within 24 hours (usually much faster!)

Hours: We review emails 7 days a week

Social Media:

• Facebook: facebook.com/lehbanks
• Instagram: instagram.com/lehbanks

For fastest service, include your order number in your message!

Currently, we operate primarily through email support to ensure we can provide detailed, thoughtful responses to every customer.

Email us at leah@lbmbbgifts.shop – we promise a quick reply! ⚡

We LOVE feedback! 💕

Your ideas help us improve our mystery boxes and service. Please share:

• Product suggestions for future boxes
• New box category ideas
• Website improvements
• General feedback on your experience

Email leah@lbmbbgifts.shop – we read every message!